These are the Terms of Business which govern the sales of our workshops, from New Levels Coaching Limited – or Runner Retreats –

New Levels Coaching Ltd and Runner Retreats are partnering companies, owned by the same parties.

New Levels Coaching Ltd Company number 11603864 is incorporated under the Companies Act 2006 as a private company. Runner Retreats are operating as part of Sport Retreats Ltd, company Number: 13105900. Sport Retreats Ltd is incorporated under the Companies Act 2006 as a private company.

Terms & Conditions

By signing up to be one of our workshops, you understand and agree to terms and conditions stated below. If you disagree with any of the below terms then please do not sign up. If you are in any way unsure on any aspect of the content below, please contact us directly via our contact form on our website.

You agree to receive emails with details of our events, your emails will not be passed onto third parties unless requested. If you wish to unsubscribe from these emails, you will be able to do so. 


The organisers hold the rights to amend/cancel any workshop, however these changes would always be communicated with anyone who has signed a contract to be part of the workshop in question. If any workshop can not go ahead for any reason, attempts will be made to reschedule the event and participants who will be notified and automatically placed on to this event. If the participants can not make this new date, then a full refund will be offered. If the participant fails to notify us within 14 days, that they can’t attend the new date, we will assume they are able to make the rescheduled date. Where a workshop can not be rescheduled participants will be refunded in full. Where an event is not fully cancelled or rescheduled and the participant chooses to cancel, they will NOT be entitled to a full refund. All deposits and payments are paid with a 14 day cooling off period, but after this period, this payment is NON-REFUNDABLE. All refund enquiries should be communicated with us directly if you have any concerns.

Any accidents or injuries that occur during an event/workshop will not be the responsibility of New Levels Coaching. We will ensure all participants and physically ready to take part in our workshops by sending out a readiness questionnaires prior to the event. By signing up to a event/workshop you agree that you are safe to participate in the physical activity during the event/workshop. By signing up to an event/workshop the participant recognising that their participation is voluntary and at their own risk. Exercise can be physically stressful and, in certain instances, can even result in injury or cause death. The levels of exercise that the participant will perform during the event/workshop will be at their own pace, based upon their cardio-respiratory (heart & lung) fitness, muscular strength and endurance. Participants acknowledge that they have had the opportunity to ask questions and receive answers by contacting us directly either via our contact form or through the point of contact for that particularly event. If a participant has any doubts about their ability to partake in an event/workshop, they should not sign up.


When buying an online product the customer is entitled to a 14-Day money back guarantee. This includes the deposit paid. After this 14 day period, refunds will only be provided if the event/workshop is cancelled or rescheduled and this will be in line with the conditions stated above.


The organisers hold the rights to amend/cancel any event. If the government guidelines of the relevant counties prevent the event going ahead safely, then the event will be rescheduled where possible. In this case participants would be informed and moved automatically onto this new event. If this is not a suitable date for participants, they would be entitled to a full refund.

If participants are travelling from a restricted travel area, they are advised not to travel. In this case participants will be offered a place on another event. If no event date were to suit, the participant would be entitled to a full refund.

Any participants travelling to an event should only do so if it is safe to do so and are always encouraged to follow the necessary government guidelines. New Levels Coaching will follow all government advise when organising an event/retreat to ensure all participants can safely participate in the event/retreat.

New Levels Coaching Extended Privacy Policy (Updated June 2024)

New Levels Coaching respects your privacy and is committed to protecting your personal data.

This policy informs you of how we look after your personal data and tells you about your privacy rights and how the law protects you. This notice with a full table of contents so you can easily find the area that you are looking for.

If you have questions about any of the below policy or GDPR in general please get in touch via our contact form.

If you would like us to delete data we hold on you, transfer the data we hold on you to you or a third party, want to rectify any incorrect data we hold on you, stop us from using your data for marketing purposes, keep your data but stop processing it, request to check the data we hold about you, for us to make changes to data we hold about you please get in touch via our contact form. We will not except requests from anyone other than the person they concern and via the form we provide.

At New Levels Coaching, accessible from, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by New Levels Coaching and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in New Levels Coaching. This policy is not applicable to any information collected offline or via channels other than this website.


By signing up to our workshops, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our website
  • Improve, personalize, and expand our website
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionality
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • Send you emails
  • Find and prevent fraud

Log Files

New Levels Coaching follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, New Levels Coaching uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of New Levels Coaching.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on New Levels Coaching, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that New Levels Coaching has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

New Levels Coaching’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

New Levels Coaching does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.